LOGN - essential oils scented candle

Shipping from Norway

Processing time

1-2 business days

Estimated shipping times

• North America : 1 - 3 weeks
• Europe : 3 - 14 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

Returns & exchanges accepted within 30 days

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

This Privacy Policy describes how LJÓS Candles / FOTO LONGAUER collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

Information we collect

To fulfil your order, you must provide us with certain information, which Etsy provides to us as part of the transaction. This may include your name, email address, postal address, payment status, order details, and any information you choose to provide in messages or order notes.

We do not receive your full payment card details from Etsy.

Why we need your information and how we use it

We use your information only where we have a legal basis to do so, including:

to fulfil your order, arrange shipping, provide customer support, and handle returns, exchanges, or disputes;
to comply with legal obligations, such as tax, accounting, customs, and record-keeping requirements;
where necessary for our legitimate business interests, such as improving our service, preventing fraud, and complying with Etsy’s Seller Policy and Terms of Use;
where you have given clear consent, for example if you separately sign up to receive marketing messages from us. You may withdraw that consent at any time.

Information sharing and disclosure

We share your personal information only in limited circumstances:

Etsy: We share information with Etsy as necessary to provide our services and comply with our obligations under Etsy’s Seller Policy and Terms of Use.
Delivery and postal services: We share information with delivery companies such as Posten, Bring, or other shipping providers only as necessary to ship your order.
Service providers: We may use trusted service providers for business functions such as accounting, shipping, email, or order management. We share only the information necessary for those services.
Legal and tax compliance: We may retain or share information where required to comply with tax, accounting, customs, legal, or regulatory obligations.
Business transfers: If we sell or restructure our business, customer information may be transferred only where permitted by law.

Data retention

We retain your personal information only for as long as necessary to provide our services and comply with our legal and regulatory obligations.

For tax, accounting, and bookkeeping purposes, order records may be retained for the period required under Norwegian law. Other customer correspondence is kept only as long as necessary to handle the order, provide support, or resolve possible disputes.

Transfers of personal information outside the EU/EEA

We are based in Norway. Some service providers we use, including Etsy and other digital service providers, may process or store information outside Norway or the EU/EEA.

Where information is transferred internationally, we rely on Etsy’s platform terms, applicable data protection safeguards, and the service providers’ own privacy and data-processing arrangements.

Your rights

If you reside in the EU/EEA, UK, or another territory with applicable data protection rights, you may have the right to:

access the personal information we hold about you;
ask us to correct or update your information;
ask us to delete your information, unless we are legally required to retain it;
object to or restrict certain types of processing;
withdraw consent where processing is based on consent;
complain to your local data protection authority.

Please note that some information may be retained where required for tax, accounting, customs, legal, or dispute-resolution purposes.

How to contact us

For purposes of data protection law, the data controller is:

FOTO LONGAUER / LJÓS Candles
Vladimir Longauer
Org nr: 918431322
Haukveien 2
3370 Vikersund
Norway

Email: post@ljoscandles.no